Privacy Policy

Mamago ("we," "us," "our") places great importance on user privacy, as reflected in our Personal Data Protection Policy ("Policy") outlined below. By accessing this website, you indicate that you have read, understood, and agree to be bound by this Policy.

This Policy adheres to the guidelines set forth by the Personal Data Protection Act 2012 and its regulations ("PDPA"), detailing how we collect, manage, use, or disclose personal data while prioritising the protection of personal data and the necessity to collect, use, or disclose it for reasonable and appropriate purposes during the provision of products and services.

1. Gathering, Utilising, and Disclosing Personal Data

By visiting our website with a cookies-enabled browser, creating an account with Mamago, providing information to or communicating with Mamago, or utilising any products, services, or campaigns offered by Mamago, you consent to Mamago and our affiliated entities, subsidiaries, representatives, and/or agents collecting, using, and disclosing your personal data in compliance with this Policy. "You" or "your" refers to any individual subject to the Act, including actual or prospective customers, but excludes corporate entities (including corporate customers) and other entities excluded under the Act.

We will retain your personal data associated with your account on our website for as long as you maintain an account with us. If you wish to terminate your account, please contact us at dpo@mamago.sg.

If you create an account with us using your social media account or link your Mamago account to your social media account or use certain Mamago social media features, we may access information about you that you have voluntarily provided in accordance with your social media provider's policies, and we will manage your personal data collected in line with Mamago's privacy policy.

We generally use your personal data for purposes such as:

• Building, improving, maintaining, and developing business relationships.
• Processing, servicing, or enforcing transactions and sending relevant communications.
• Identifying and verifying the services or products that may be supplied to individuals.
• Administering contests or conducting market surveys.
• Facilitating your access to our website and, if applicable, the creation of your user account with us.
• Assessing your website preferences and enhancing and maintaining the website.
• Sending updates, marketing, and/or promotional materials via email, post, or telephone where appropriate.
• Addressing your inquiries, responding to your comments and feedback, or providing you with assistance as needed.
• Facilitating the primary purpose for which the data was collected.
• Providing products and services (including sharing your personal data with third parties that provide necessary services to us, such as hosting and maintenance services, analysis services, email messaging services, delivery services, payment transaction handling, and collaboration partners).
• Utilising your browsing history on the website for demographic research.
• Obtaining anonymous web visitor data and aggregated website visitation statistics.

We may also disclose or transfer personal data as permitted or required by law, including for regulatory compliance.

2. Consent Withdrawal

You may withdraw consent for the collection, use, or disclosure of your personal data for any purpose by contacting us at dpo@mamago.sg. Upon receiving notice of consent withdrawal, we will cease collecting, using, and disclosing your personal data within a reasonable time frame, unless otherwise required by applicable laws and regulations. Please note that withdrawing consent for the use or disclosure of all or some personal data may result in Mamago being unable to provide products and/or services.

3. Personal Data Accuracy

We will make reasonable efforts to ensure the accuracy and completeness of the personal data we collect. To guarantee the accuracy and completeness of their personal data, individuals should provide Mamago with updates of any changes by logging into their account on the Mamago website or sending a written request to dpo@mamago.sg as soon as possible.

4. Access to and Correction of Personal Data

Individuals may request details of their personal data collected by Mamago or request an update or correction of their personal data at any time.

All requests should be submitted in writing to our Data Protection Officer at dpo@mamago.sg. We may require the person making the request to provide proof of identity and/or additional documents or evidence to support the request. Any correction to personal data will be made as soon as practically possible unless there are reasonable grounds for us to believe that the correction should not be made. We may charge an administrative fee for retrieving your personal data and to cover the incremental costs related to your request(s).

5. Protection and Retention of Personal Data

We will take reasonable measures to protect personal data in our possession or under our control, striving to safeguard it against risks such as loss or unauthorised access, destruction, use, modification, or disclosure. Such measures may include, but are not limited to, restricting access to personal data and ceasing to retain personal data when it is reasonable to assume that the purpose for which it was collected is no longer served by its retention and if retaining the data is no longer necessary for legal and business purposes. However, no method of electronic transmission or storage is 100% secure, and we cannot be held responsible or liable for any loss, theft, unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar actions concerning any information held or maintained by us. We are committed to protecting the security of your information and continually reviewing and enhancing our information security measures.

6. Website Usage

When you visit the Mamago website or use an application on the Mamago website, we may record anonymous information such as IP address (where not used to identify a specific individual), time, date, referring URL, pages accessed and documents downloaded, browser type, and operating system. Mamago may use cookies, web beacons, and other similar technologies for storing information when you use our website. Cookies are small text files used to enhance your experience with our website, including, but not limited to, maintaining current login and providing a unique identifier for website statistics. Cookies may collect and store your personal data. You may adjust your internet browser settings to disable cookies. If cookies are disabled, you may still use the Mamago website but may be limited in the use of some features.

The Mamago website may contain links to or from other third-party websites and micro-sites, which may have different privacy practices. We are not responsible for the privacy practices of other websites. This privacy policy applies only to the information we collect on the Mamago website. We encourage you to review the privacy policies of any websites you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data you provide to any other entity after leaving our website. Any access to such other third-party websites is entirely at your own risk.

Mamago may enable you to establish a username and password associated with an account on the Mamago website. If so, you are responsible for any activity that occurs under your account, including any activity that results from your failure to maintain the confidentiality and security of your account and password information.

7. Protection of Children's Personal Data

We do not intend to collect data from children under the age of 18. Anyone seeking to create an account on the Mamago website must be at least 18 years old and is deemed to be so.

8. Other Information

We may update this Policy from time to time, and we encourage you to check for updates regularly.

This Policy does not supersede or replace any other consents you may have previously or 

separately provided to us regarding your Personal Data. Your consent to this Policy is in addition to any other rights that any of the Companies may have at law to collect, use, or disclose your Personal Data.

9. Further Information

If you have any questions or concerns about our privacy policy, please contact us at dpo@mamago.sg.